Choose the work to organise first.
Start with the project and problem that matter most, such as following a delivery, checking material use or reviewing a project update.
App & help
Get connected to your company’s workspace.
Use BridgeBuild in your browser or through the Android app. Find your company’s workspace and get help with access or setup.
Access is arranged by your company. Downloading the app does not create an account.
Connect on Android
Open the right workspace in four steps.
-
Get your workspace name.
Use the exact name supplied by your company administrator or the BridgeBuild setup team. Each person should use their own account.
-
Install BridgeBuild from Google Play.
Use the Google Play listing. Check the listing for availability on your device, then install and open the app.
-
Enter the workspace name.
Enter only the name. The app displays .bridgebuild.app separately. Check that you have reached the correct company before signing in.
You can type the name without allowing camera access.
-
Sign in with your own account.
Follow the sign-in instructions supplied for your account. Your role determines the projects and actions you can access. Ask your company administrator if something you need is missing.
Setting up your company
Start with one useful task, not every old record.
Work with the setup team to prepare the first project or client job and the people who will use it. Keep the starting scope manageable.
Identify the people who need access.
Confirm who will enter records, review them and approve work. Each person needs their own account and access appropriate to their tasks.
Prepare the relevant information.
Gather the project details and the records needed for the first task. The team will confirm what can be brought in and whether data preparation or migration needs separate work.
Complete the first task together.
Use the agreed workflow and check that the result is saved in the right project. Make sure the people who need to review it can access it before expanding your setup.
Access and connection questions
Find the next step when something is not working.
Contact the right personI have installed the app. Where do I get an account?
Your company arranges staff access separately. Ask your administrator for your invitation or sign-in instructions. If you are setting up a new company, contact the BridgeBuild team rather than trying to create a workspace in the app.
The workspace name is not working.
Check your internet connection and confirm the exact name with your administrator. Enter the name without adding .bridgebuild.app. Confirm the access details before reinstalling the app or clearing its data.
I cannot sign in or have forgotten my password.
Check that you are opening the correct company workspace and using your own account. Ask your company administrator to help with account access. If you are the administrator and cannot get in, contact BridgeBuild support.
I can sign in, but a project or action is missing.
Ask your company administrator to check your role and project access. Installing the app again will not change the permissions assigned to you.
Do I need to allow the camera to connect?
No. You can enter the workspace name manually. Permissions needed for taking photographs are separate from signing in by name.
What should I do if an upload or change is still pending?
Restore your internet connection and check the record again. Do not assume a pending change has reached the company’s records. Contact support before clearing app data or reinstalling while work remains pending.
Can I use every part of BridgeBuild offline?
No. Plan to use an internet connection. Offline availability varies by task, and not every screen, change or upload is available offline. Check that your work has reached the workspace after reconnecting.
Support
Get help from the right person.
| Your question | Start here |
|---|---|
| Workspace name, staff invitation, password or project permissions | Your company administrator |
| A technical problem using the app or browser workspace | support@bridgebuild.app |
| A new company, choosing a plan or changing commercial capacity | hi@bridgebuild.app |
| Property information or a project update shared with you | The developer or company responsible for the project |
If you are the company administrator and need help with access, contact BridgeBuild support.